Professional Experience

Experience Summary

  • Experienced in writing B2B articles, blog entries, technical white papers, and complex meeting minutes.
  • Well-versed in content writing, copy editing, technical writing and technical editing.
  • Strong technical command of the English language.

Technical Writer – Enghouse Interactive, Oak Brook, IL    April 2012 – Present

  • Edit manuals, instructions, guides, and help systems for customers using Adobe RoboHelp, Adobe FrameMaker, and Microsoft Word.
  • Convert documents from Microsoft Word to Adobe FrameMaker.
  • Write and edit release notes for updates and changes to the software.
  • Create Help systems for new software that has yet to be released.
  • Communicate with engineers and product developers to ensure that updated content is correct.
  • Test documentation in Virtual Machines to ensure that the updated documents appear for customers.
  • Manage Full Release and Partial Release Cycles.

Content Writer – Be Found Online, Chicago, IL        April 2011 – April 2012

  • Research, write and edit white papers and articles about SEO, SEM, Reputation Management and Social Media Marketing for company website.
  • Write and post bi-weekly blog entries for company blog using the WordPress content management system.
  • Write optimized introductions and job descriptions for an international job search site.
  • Edit presentation decks and proposals for prospective clients.
  • Manage company Twitter account, tweeting, retweeting, and responding to tweets.
  • Perform reputation management and social customer service for a national retail chain, including responding to negative and positive tweets.
Computer Skills
Microsoft Word, Microsoft SharePoint, Adobe RoboHelp, Adobe FrameMaker, WordPress, Microsoft Visio

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